IDT: No point in even calling these people. Your cal...
A IDT customer review by GetHuman user ~Joe from November 13th, 2017
Background on ~Joe's case
GetHuman: ~Joe - can you tell our other IDT customers when your case took place?
~Joe: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to IDT, and if so, how?
GetHuman: And which of these common IDT customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe a list of common IDT problems)
~Joe: "Lower my bill" was why I was trying to call.
~Joe's review of IDT customer service
GetHuman: So how would you sum up your experience for GetHuman's IDT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe: No point in even calling these people. Your calling a third world country and getting the same third world service.
GetHuman: Let's quantify your experience contacting IDT. On a scale of 1 to 5, how easy is it go get help on a IDT problem?
~Joe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe: I'd give them a five out of five on communication.
GetHuman: And what about IDT's ability to quickly and effectively address your problem?
~Joe: For that I would say one out of five.
GetHuman: And finally- any advice for other IDT customers?
~Joe: Call them early in the day or late. Don't forget any personal or account information you might need for IDT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe taken from his IDT customer service problem that occurred on November 10th, 2017.
3.00 of 5 stars | 10 reviews
~Joe's IDT Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars
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