IRS: Actually have someone answer the ******* phone...

A IRS customer review by GetHuman user ~Tim Malick from November 28th, 2017

Background on ~Tim Malick's case

GetHuman: ~Tim Malick - can you tell our other IRS customers when your case took place?
~Tim Malick: Yes I can. It was late at night, on November 20th.
GetHuman: Did you reach out to IRS, and if so, how?
~Tim Malick: I used the 800-829-1040 number I found for on the GetHuman IRS customer phone number page I was on: IRS Customer Service Phone Number
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Tim Malick a list of common IRS problems)
~Tim Malick: "Setup Payment Arrangement" was why I was trying to call.

~Tim Malick's review of IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tim Malick: Actually have someone answer the ******* phone instead of automated messages I've called * IRS *s and not one has an actual person
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~Tim Malick: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tim Malick: I'd give them a one out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~Tim Malick: For that I would say one out of five.
GetHuman: And finally- any advice for other IRS customers?
~Tim Malick: Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tim Malick taken from his IRS customer service problem that occurred on November 20th, 2017.

IRS

2.27 of 5 stars | 1688 reviews

~Tim Malick's IRS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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