The IRS: After pressing a bazillion numbers I finally go...
A The IRS customer review by GetHuman user ~Sarah Connor from November 27th, 2017
Background on ~Sarah Connor's case
GetHuman: ~Sarah Connor - can you tell our other The IRS customers when your case took place?
~Sarah Connor: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Sarah Connor a list of common The IRS problems)
~Sarah Connor: "Setup Payment Arrangement" was why I was trying to call.
~Sarah Connor's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sarah Connor: After pressing a bazillion numbers I finally got in the call queue, then heard "we're too busy to help you, call back later". What a joke. Abolish them already!
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Sarah Connor: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sarah Connor: I'd give them a two out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Sarah Connor: For that I would say three out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Sarah Connor: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sarah Connor taken from his The IRS customer service problem that occurred on November 17th, 2017.