IRS: All I wanted is a tax transcript. After going...

A IRS customer review by GetHuman user ~Rey Garcia from November 27th, 2017

Background on ~Rey Garcia's case

GetHuman: ~Rey Garcia - can you tell our other IRS customers when your case took place?
~Rey Garcia: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to IRS, and if so, how?
~Rey Garcia: I used the 800-829-1040 number I found for on the GetHuman IRS customer phone number page I was on: IRS Customer Service Phone Number
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Rey Garcia a list of common IRS problems)
~Rey Garcia: "Update account information" was why I was trying to call.

~Rey Garcia's review of IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rey Garcia: All I wanted is a tax transcript. After going through all the hoops at the very end, I am hung up on with a message saying there are technical difficulties
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~Rey Garcia: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rey Garcia: I'd give them a three out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~Rey Garcia: For that I would say four out of five.
GetHuman: And finally- any advice for other IRS customers?
~Rey Garcia: Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rey Garcia taken from his IRS customer service problem that occurred on November 20th, 2017.


2.27 of 5 stars | 1688 reviews

~Rey Garcia's IRS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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