IRS: Customer Service Rep was pleasant but couldn't...

A IRS customer review by GetHuman user ~Rick Hynes from November 26th, 2017

Background on ~Rick Hynes's case

GetHuman: ~Rick Hynes - can you tell our other IRS customers when your case took place?
~Rick Hynes: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to IRS, and if so, how?
~Rick Hynes: I used the 800-829-1040 number I found for on the GetHuman IRS customer phone number page I was on: IRS Customer Service Phone Number
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick Hynes a list of common IRS problems)
~Rick Hynes: "Setup Payment Arrangement" was why I was trying to call.

~Rick Hynes's review of IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick Hynes: Customer Service Rep was pleasant but couldn't answer my question. My request for an EFTPS Pin number rejected because the information doesn't match IRS files, but no one can tell me what doesn't match.
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~Rick Hynes: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick Hynes: I'd give them a two out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~Rick Hynes: For that I would say five out of five.
GetHuman: And finally- any advice for other IRS customers?
~Rick Hynes: Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick Hynes taken from his IRS customer service problem that occurred on November 18th, 2017.


2.27 of 5 stars | 1688 reviews

~Rick Hynes's IRS Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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