IRS: Didn't tell me what I wanted to know just sent...

A IRS customer review by GetHuman user ~Sandra Williams from November 26th, 2017

Background on ~Sandra Williams's case

GetHuman: ~Sandra Williams - can you tell our other IRS customers when your case took place?
~Sandra Williams: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to IRS, and if so, how?
~Sandra Williams: I used the 800-829-1040 number I found for on the GetHuman IRS customer phone number page I was on: IRS Customer Service Phone Number
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandra Williams a list of common IRS problems)
~Sandra Williams: "Order a Transcript" was why I was trying to call.

~Sandra Williams's review of IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandra Williams: Didn't tell me what I wanted to know just sent me to the website I already knew about. But didn't answer my question.
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~Sandra Williams: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandra Williams: I'd give them a two out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~Sandra Williams: For that I would say three out of five.
GetHuman: And finally- any advice for other IRS customers?
~Sandra Williams: Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandra Williams taken from his IRS customer service problem that occurred on November 24th, 2017.


2.27 of 5 stars | 1688 reviews

~Sandra Williams's IRS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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