The IRS: Didn't tell me what I wanted to know just sent...
A The IRS customer review by GetHuman user ~Sandra Williams from November 26th, 2017
Background on ~Sandra Williams's case
GetHuman: ~Sandra Williams - can you tell our other The IRS customers when your case took place?
~Sandra Williams: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandra Williams a list of common The IRS problems)
~Sandra Williams: "Ask For Tax Help" was why I was trying to call.
~Sandra Williams's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandra Williams: Didn't tell me what I wanted to know just sent me to the website I already knew about. But didn't answer my question.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Sandra Williams: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandra Williams: I'd give them a two out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Sandra Williams: For that I would say three out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Sandra Williams: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandra Williams taken from his The IRS customer service problem that occurred on November 24th, 2017.