IRS: I spoke to someone at ** minutes of waiting but...
A IRS customer review by GetHuman user ~evenmycaffineistired from November 26th, 2017
Background on ~evenmycaffineistired's case
GetHuman: ~evenmycaffineistired - can you tell our other IRS customers when your case took place?
~evenmycaffineistired: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to IRS, and if so, how?
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~evenmycaffineistired a list of common IRS problems)
~evenmycaffineistired: "Update account information" was why I was trying to call.
~evenmycaffineistired's review of IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~evenmycaffineistired: I spoke to someone at ** minutes of waiting but I had to get transfered after talking to her for * minutes. My current wait time is estimated at greater than ** minutes, and so it was. They refuse to give a transaction number and now I have to try to conference in my bank at the same time since they are adamant that they don't have the deposit pending in their system at all. FYI total call time was *:**:**, give or take ** minutes actually talking to two folks the rest of that was wait time.
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~evenmycaffineistired: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~evenmycaffineistired: I'd give them a five out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~evenmycaffineistired: For that I would say two out of five.
GetHuman: And finally- any advice for other IRS customers?
~evenmycaffineistired: Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~evenmycaffineistired taken from his IRS customer service problem that occurred on November 18th, 2017.