IRS: I used the call online version, she picked up a...

A IRS customer review by GetHuman user ~Didn't work from November 27th, 2017

Background on ~Didn't work's case

GetHuman: ~Didn't work - can you tell our other IRS customers when your case took place?
~Didn't work: Yes. It was late at night, on November 22nd.
GetHuman: Did you reach out to IRS, and if so, how?
~Didn't work: I used the 800-829-1040 number I found for on the GetHuman IRS customer phone number page I was on: IRS Customer Service Phone Number
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Didn't work a list of common IRS problems)
~Didn't work: "Fraud" was why I was trying to call.

~Didn't work's review of IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Didn't work: I used the call online version, she picked up and asked me to take her off of speakerphone, I said I was calling through my computer and wouldn't be able to without disconnecting me and she hung up on me!!
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~Didn't work: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Didn't work: I'd give them a two out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~Didn't work: For that I would say five out of five.
GetHuman: And finally- any advice for other IRS customers?
~Didn't work: Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Didn't work taken from his IRS customer service problem that occurred on November 22nd, 2017.


2.27 of 5 stars | 1688 reviews

~Didn't work's IRS Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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