IRS: I've called and tried multiple different topics...

A IRS customer review by GetHuman user ~this isn't very american from November 26th, 2017

Background on ~this isn't very american's case

GetHuman: ~this isn't very american - can you tell our other IRS customers when your case took place?
~this isn't very american: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to IRS, and if so, how?
~this isn't very american: I used the 800-829-1040 number I found for on the GetHuman IRS customer phone number page I was on: IRS Customer Service Phone Number
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~this isn't very american a list of common IRS problems)
~this isn't very american: "Update account information" was why I was trying to call.

~this isn't very american's review of IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~this isn't very american: I've called and tried multiple different topics. They all ask me to call back the next day. Been over * months since my taxes were accepted. Still pending and it's impossible to find out why.
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~this isn't very american: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~this isn't very american: I'd give them a four out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~this isn't very american: For that I would say one out of five.
GetHuman: And finally- any advice for other IRS customers?
~this isn't very american: Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~this isn't very american taken from his IRS customer service problem that occurred on November 24th, 2017.


2.27 of 5 stars | 1688 reviews

~this isn't very american's IRS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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