IRS: If you go thru the live person tax assistant...

A IRS customer review by GetHuman user ~Anonymous from November 27th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other IRS customers when your case took place?
~Anonymous: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to IRS, and if so, how?
~Anonymous: I used the 800-829-1040 number I found for on the GetHuman IRS customer phone number page I was on: IRS Customer Service Phone Number
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
Shows ~Anonymous a list of common IRS problems
~Anonymous: "Ask For Tax Help" was why I was trying to call.

~Anonymous's review of IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: If you go thru the live person tax assistant. They gave me a link and told me what buttons to push. I had to wait about ** min but I did get to a person:*To speak to an IRS agent, please first select your language. Once you have selected your language please press prompt * in the first menu, * in the second menu and * in the third menu. Please wait to be prompted before pressing the prompts so it does not put you in the wrong menu. Also, please keep in mind that these prompts may change without notice.**When you make the call to the Individual Tax Questions line, please wait for the menu to speak and then press the appropriate prompt number. Do not enter any personal information even when the system requests it. This will place you in a queue to speak with a live agent.
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other IRS customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his IRS customer service problem that occurred on November 20th, 2017.

IRS

2.27 of 5 stars | 1688 reviews
IRS ReviewsIRS's Phone NumberAll IRS contact infoGeneral IRS customer service info
~Anonymous's IRS Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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