IRS: It worked for me I'm still on hold if they say...

A IRS customer review by GetHuman user ~Cori clayton from November 28th, 2017

Background on ~Cori clayton 's case

GetHuman: ~Cori clayton - can you tell our other IRS customers when your case took place?
~Cori clayton : Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to IRS, and if so, how?
~Cori clayton : I used the 800-829-1040 number I found for on the GetHuman IRS customer phone number page I was on: IRS Customer Service Phone Number
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Cori clayton a list of common IRS problems)
~Cori clayton : "Refund Status" was why I was trying to call.

~Cori clayton 's review of IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cori clayton : It worked for me I'm still on hold if they say my hold time is **-** mins there going to answer around ** mins off top.
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~Cori clayton : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cori clayton : I'd give them a four out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~Cori clayton : For that I would say five out of five.
GetHuman: And finally- any advice for other IRS customers?
~Cori clayton : Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cori clayton taken from his IRS customer service problem that occurred on November 18th, 2017.


2.27 of 5 stars | 1688 reviews

~Cori clayton 's IRS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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