IRS: No matter what time you call you will always ge...

A IRS customer review by GetHuman user ~BIG GUY from November 27th, 2017

Background on ~BIG GUY's case

GetHuman: ~BIG GUY - can you tell our other IRS customers when your case took place?
~BIG GUY: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to IRS, and if so, how?
~BIG GUY: I used the 800-829-1040 number I found for on the GetHuman IRS customer phone number page I was on: IRS Customer Service Phone Number
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~BIG GUY a list of common IRS problems)
~BIG GUY: "Payment Arrangement" was why I was trying to call.

~BIG GUY's review of IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BIG GUY: No matter what time you call you will always get the nebulous "we are experiencing high call volume" EXCUSE for the IRS not wanting to speak with the public. IR should change its name to S.C.A.M. because that what it is.
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~BIG GUY: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BIG GUY: I'd give them a three out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~BIG GUY: For that I would say four out of five.
GetHuman: And finally- any advice for other IRS customers?
~BIG GUY: Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BIG GUY taken from his IRS customer service problem that occurred on November 19th, 2017.


2.27 of 5 stars | 1688 reviews

~BIG GUY's IRS Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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