IRS: Thank you to the posts about the *** ext. It wo...
A IRS customer review by GetHuman user ~Prplxdtxpyr from November 26th, 2017
Background on ~Prplxdtxpyr's case
GetHuman: ~Prplxdtxpyr - can you tell our other IRS customers when your case took place?
~Prplxdtxpyr: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to IRS, and if so, how?
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Prplxdtxpyr a list of common IRS problems)
~Prplxdtxpyr: "Missing Refund" was why I was trying to call.
~Prplxdtxpyr's review of IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Prplxdtxpyr: Thank you to the posts about the *** ext. It worked for me! I reached a very professional person on Monday ******** after ** minutes at approximately **:** am (my time here is CST). No surprise that after she conferred with her supervisor and manager, it was stated that it was THEIR computer error and our return was "circling" (their words) and not moving forward. Unfortunately, no time frame was given on resolution of the problem. She request my contact info to provide an update. Thanks to GETHUMAN and the informative posts by users to help relieve my frustration (even for a short moment) with the IRS
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~Prplxdtxpyr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Prplxdtxpyr: I'd give them a one out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~Prplxdtxpyr: For that I would say five out of five.
GetHuman: And finally- any advice for other IRS customers?
~Prplxdtxpyr: Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Prplxdtxpyr taken from his IRS customer service problem that occurred on November 20th, 2017.