IRS: hours on hold after several bouts of 'call back...
A IRS customer review by GetHuman user ~S from November 28th, 2017
Background on ~S's case
GetHuman: ~S - can you tell our other IRS customers when your case took place?
~S: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to IRS, and if so, how?
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~S a list of common IRS problems)
~S: "Refund Status" was why I was trying to call.
~S's review of IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~S: hours on hold after several bouts of 'call back later or the next business day'. When I finally got someone, she interupted me, yelled at me, and hung up on me without answering the question.
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~S: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~S: I'd give them a three out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~S: For that I would say two out of five.
GetHuman: And finally- any advice for other IRS customers?
~S: Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~S taken from his IRS customer service problem that occurred on November 19th, 2017.