Idaho Power Co: We are an Electrical Company here in the Treasu...

A Idaho Power Co customer review by GetHuman user ~Unacceptable from November 18th, 2017

Background on ~Unacceptable's case

GetHuman: ~Unacceptable - can you tell our other Idaho Power Co customers when your case took place?
~Unacceptable: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Idaho Power Co, and if so, how?
~Unacceptable: I used the 800-488-6151 number I found for on the GetHuman Idaho Power Co customer phone number page I was on: Idaho Power Co Customer Service Phone Number
GetHuman: And which of these common Idaho Power Co customer issues best describes the reason you wanted to talk to them?
(Shows ~Unacceptable a list of common Idaho Power Co problems)
~Unacceptable: "Meter reading" was why I was trying to call.

~Unacceptable's review of Idaho Power Co customer service

GetHuman: So how would you sum up your experience for GetHuman's Idaho Power Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unacceptable: We are an Electrical Company here in the Treasure Valley, yesterday, I was trying to schedule a reconnect and was on hold for *hrs and ** minutes, during that time, I could not answer my office phone as we only have * line. This is absolutely ridiculous and seems to be getting worse. Get some more employees in there to take care of your customers.
GetHuman: Let's quantify your experience contacting Idaho Power Co. On a scale of 1 to 5, how easy is it go get help on a Idaho Power Co problem?
~Unacceptable: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unacceptable: I'd give them a five out of five on communication.
GetHuman: And what about Idaho Power Co's ability to quickly and effectively address your problem?
~Unacceptable: For that I would say three out of five.
GetHuman: And finally- any advice for other Idaho Power Co customers?
~Unacceptable: Call them early in the day or late. Don't forget any personal or account information you might need for Idaho Power Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unacceptable taken from his Idaho Power Co customer service problem that occurred on November 11th, 2017.

Idaho Power Co

2.97 of 5 stars | 5 reviews

~Unacceptable's Idaho Power Co Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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