Zales.com: Immediate attention as soon as I walked into th...
A Zales.com customer review by GetHuman user ~Paula Dial from November 16th, 2017
Background on ~Paula Dial's case
GetHuman: ~Paula Dial - can you tell our other Zales.com customers when your case took place?
~Paula Dial: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Zales.com, and if so, how?
GetHuman: And which of these common Zales.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Paula Dial a list of common Zales.com problems)
~Paula Dial: "Cancel order" was why I was trying to call.
~Paula Dial's review of Zales.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Zales.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paula Dial: Immediate attention as soon as I walked into the store at Carolina Outlet Ctr. It was a pleasure to re-connect with Vickie Hawley. She truly knows and understands customer service Northgate Mall -- glad to have found her again. Yes, I will travel to do business with her.
GetHuman: Let's quantify your experience contacting Zales.com. On a scale of 1 to 5, how easy is it go get help on a Zales.com problem?
~Paula Dial: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paula Dial: I'd give them a one out of five on communication.
GetHuman: And what about Zales.com's ability to quickly and effectively address your problem?
~Paula Dial: For that I would say two out of five.
GetHuman: And finally- any advice for other Zales.com customers?
~Paula Dial: Call them early in the day or late. Don't forget any personal or account information you might need for Zales.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paula Dial taken from his Zales.com customer service problem that occurred on November 7th, 2017.