JC Penney Catalog: Called to speak with some one. I have tried tw...
A JC Penney Catalog customer review by GetHuman user GetHuman-114112 from November 13th, 2017
Background on GetHuman-114112's case
GetHuman: GetHuman-114112 - can you tell our other JC Penney Catalog customers when your case took place?
GetHuman-114112: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to JC Penney Catalog, and if so, how?
GetHuman: And which of these common JC Penney Catalog customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-114112 a list of common JC Penney Catalog problems)
GetHuman-114112: "Warranty claim" was why I was trying to call.
GetHuman-114112's review of JC Penney Catalog customer service
GetHuman: So how would you sum up your experience for GetHuman's JC Penney Catalog customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-114112: Called to speak with some one. I have tried twice this year to order online, never got the orders placed! Found the online system to confusing. I prefer holding a catalogue and looking at products rather than switching from screen to screen. Sadly for me you have lost a customer! Discouraged!
GetHuman: Let's quantify your experience contacting JC Penney Catalog. On a scale of 1 to 5, how easy is it go get help on a JC Penney Catalog problem?
GetHuman-114112: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-114112: I'd give them a five out of five on communication.
GetHuman: And what about JC Penney Catalog's ability to quickly and effectively address your problem?
GetHuman-114112: For that I would say three out of five.
GetHuman: And finally- any advice for other JC Penney Catalog customers?
GetHuman-114112: Call them early in the day or late. Don't forget any personal or account information you might need for JC Penney Catalog to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-114112 taken from his JC Penney Catalog customer service problem that occurred on November 11th, 2017.