JC Penney Catalog: I JUST PUT MY ORDER IN. THE CUSTOMER REP.*WAS V...

A JC Penney Catalog customer review by GetHuman user GetHuman-293570 from November 13th, 2017

Background on GetHuman-293570's case

GetHuman: GetHuman-293570 - can you tell our other JC Penney Catalog customers when your case took place?
GetHuman-293570: Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to JC Penney Catalog, and if so, how?
GetHuman-293570: I used the 800-222-6161 number I found for on the GetHuman JC Penney Catalog customer phone number page I was on: JC Penney Catalog Customer Service Phone Number
GetHuman: And which of these common JC Penney Catalog customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-293570 a list of common JC Penney Catalog problems)
GetHuman-293570: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-293570's review of JC Penney Catalog customer service

GetHuman: So how would you sum up your experience for GetHuman's JC Penney Catalog customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-293570: I JUST PUT MY ORDER IN. THE CUSTOMER REP.*WAS VERY PATIENT WITH ME. SINCE THE ORDER WAS VERY IMPORTANT TO ME.HER NAME IS*UGOEZE.ONCE AGAIN MANY THANKS TO HER
GetHuman: Let's quantify your experience contacting JC Penney Catalog. On a scale of 1 to 5, how easy is it go get help on a JC Penney Catalog problem?
GetHuman-293570: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-293570: I'd give them a two out of five on communication.
GetHuman: And what about JC Penney Catalog's ability to quickly and effectively address your problem?
GetHuman-293570: For that I would say five out of five.
GetHuman: And finally- any advice for other JC Penney Catalog customers?
GetHuman-293570: Call them early in the day or late. Don't forget any personal or account information you might need for JC Penney Catalog to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-293570 taken from his JC Penney Catalog customer service problem that occurred on November 9th, 2017.

JC Penney Catalog

3.50 of 5 stars | 20 reviews

GetHuman-293570's JC Penney Catalog Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like JC Penney Catalog, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with JC Penney Catalog in any way.

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