JCPenney: About my billing statement I still did not rece...
A JCPenney customer review by GetHuman user ~Paulina Rocke from November 21st, 2017
Background on ~Paulina Rocke's case
GetHuman: ~Paulina Rocke - can you tell our other JCPenney customers when your case took place?
~Paulina Rocke: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~Paulina Rocke a list of common JCPenney problems)
~Paulina Rocke: "Return an Item" was why I was trying to call.
~Paulina Rocke's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paulina Rocke: About my billing statement I still did not received please bill to this address Paulina Rocke *** Melrose Ave **-T Bronx NY *****
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~Paulina Rocke: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paulina Rocke: I'd give them a two out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~Paulina Rocke: For that I would say three out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~Paulina Rocke: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paulina Rocke taken from his JCPenney customer service problem that occurred on November 12th, 2017.