JC Penney: I call, get the automated answer then it says t...

A JC Penney customer review by GetHuman user ~liz from November 27th, 2017

Background on ~liz 's case

GetHuman: ~liz - can you tell our other JC Penney customers when your case took place?
~liz : Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to JC Penney, and if so, how?
~liz : I used the 800-322-1189 number I found for on the GetHuman JC Penney customer phone number page I was on: JC Penney Customer Service Phone Number
GetHuman: And which of these common JC Penney customer issues best describes the reason you wanted to talk to them?
(Shows ~liz a list of common JC Penney problems)
~liz : "Credit Card Balance" was why I was trying to call.

~liz 's review of JC Penney customer service

GetHuman: So how would you sum up your experience for GetHuman's JC Penney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~liz : I call, get the automated answer then it says they will connect me to a person and then I simply get a busy signal. Trying for several times. Worthless!!!!
GetHuman: Let's quantify your experience contacting JC Penney. On a scale of 1 to 5, how easy is it go get help on a JC Penney problem?
~liz : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~liz : I'd give them a one out of five on communication.
GetHuman: And what about JC Penney's ability to quickly and effectively address your problem?
~liz : For that I would say one out of five.
GetHuman: And finally- any advice for other JC Penney customers?
~liz : Call them early in the day or late. Don't forget any personal or account information you might need for JC Penney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~liz taken from his JC Penney customer service problem that occurred on November 21st, 2017.

JC Penney

2.06 of 5 stars | 80 reviews

~liz 's JC Penney Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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