JC Penney: I have tried so many times to reach you people...

A JC Penney customer review by GetHuman user ~rnormore@rogers.com from November 14th, 2017

Background on ~rnormore@rogers.com's case

GetHuman: ~rnormore@rogers.com - can you tell our other JC Penney customers when your case took place?
~rnormore@rogers.com: Yes. It was evening, on November 7th.
GetHuman: Did you reach out to JC Penney, and if so, how?
~rnormore@rogers.com: I used the 800-322-1189 number I found for on the GetHuman JC Penney customer phone number page I was on: JC Penney Customer Service Phone Number
GetHuman: And which of these common JC Penney customer issues best describes the reason you wanted to talk to them?
(Shows ~rnormore@rogers.com a list of common JC Penney problems)
~rnormore@rogers.com: "Change order" was why I was trying to call.

~rnormore@rogers.com's review of JC Penney customer service

GetHuman: So how would you sum up your experience for GetHuman's JC Penney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rnormore@rogers.com: I have tried so many times to reach you people and it is almost impossible to speak with someone I had a credit card from you people and have paid it of and cancelled my card I am so annoyed I can hardly speak I recieved another bill from you people again today telling me I owe $**.** I paid the $**.** on ******** and you recieved it on Jan ******* why did I get a bill stating I owe another $**.** and would be charged another $**.** if I didn't pay it I have delt with Kohl's for years and NEVER had trouble with them or late pay charges what is up with you people I am very annoyed at this point would you please let me know how I owe another $**.** I have my receipts that I paid and know you recieved the payment what is going on here I may be a Canadian but am not stupid **Rose Normore
GetHuman: Let's quantify your experience contacting JC Penney. On a scale of 1 to 5, how easy is it go get help on a JC Penney problem?
~rnormore@rogers.com: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rnormore@rogers.com: I'd give them a one out of five on communication.
GetHuman: And what about JC Penney's ability to quickly and effectively address your problem?
~rnormore@rogers.com: For that I would say one out of five.
GetHuman: And finally- any advice for other JC Penney customers?
~rnormore@rogers.com: Call them early in the day or late. Don't forget any personal or account information you might need for JC Penney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rnormore@rogers.com taken from his JC Penney customer service problem that occurred on November 7th, 2017.

JC Penney

2.06 of 5 stars | 80 reviews

~rnormore@rogers.com's JC Penney Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like JC Penney, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with JC Penney in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!