JC Penney: I made an attempt to contact information on my...

A JC Penney customer review by GetHuman user ~Nancy Neyman from November 14th, 2017

Background on ~Nancy Neyman's case

GetHuman: ~Nancy Neyman - can you tell our other JC Penney customers when your case took place?
~Nancy Neyman: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to JC Penney, and if so, how?
~Nancy Neyman: I used the 800-322-1189 number I found for on the GetHuman JC Penney customer phone number page I was on: JC Penney Customer Service Phone Number
GetHuman: And which of these common JC Penney customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy Neyman a list of common JC Penney problems)
~Nancy Neyman: "Account Access" was why I was trying to call.

~Nancy Neyman's review of JC Penney customer service

GetHuman: So how would you sum up your experience for GetHuman's JC Penney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy Neyman: I made an attempt to contact information on my credit acct. to eliminate interest and fees charged to my account. The *** * disconnected me. I then contacted JCP and, after ** minutes, I was connected to Jeff who said he couldn't help me. He transferred me to someone else (couldn't understand much of what she said) - my query was was about a credit that was issued yesterday. She had no idea - although Jeff, previous contact, knew. I asked for someone else to talk with - that didn't happen. Finally got satisfaction - we'll pay the amount due, minus the interest and fee tomorrow. If you check our account, you will find that we pay the credit card off each month. That will no longer be a problem as I will never again use JCP again, certainly not using the internet. I am one unhappy customer. I am also a "former" customer. Thought that the reorganization would be a good thing. Guess not!
GetHuman: Let's quantify your experience contacting JC Penney. On a scale of 1 to 5, how easy is it go get help on a JC Penney problem?
~Nancy Neyman: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy Neyman: I'd give them a four out of five on communication.
GetHuman: And what about JC Penney's ability to quickly and effectively address your problem?
~Nancy Neyman: For that I would say three out of five.
GetHuman: And finally- any advice for other JC Penney customers?
~Nancy Neyman: Call them early in the day or late. Don't forget any personal or account information you might need for JC Penney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy Neyman taken from his JC Penney customer service problem that occurred on November 12th, 2017.

JC Penney

2.06 of 5 stars | 80 reviews

~Nancy Neyman's JC Penney Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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