JCPenney: I was able to get the information about returni...

A JCPenney customer review by GetHuman user ~anon from November 14th, 2017

Background on ~anon's case

GetHuman: ~anon - can you tell our other JCPenney customers when your case took place?
~anon: Sure. It was middle of the night, on November 7th.
GetHuman: Did you reach out to JCPenney, and if so, how?
~anon: I used the 800-322-1189 number I found for on the GetHuman JCPenney customer phone number page I was on: JCPenney Customer Service Phone Number
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common JCPenney problems)
~anon: "Make a purchase" was why I was trying to call.

~anon's review of JCPenney customer service

GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: I was able to get the information about returning my bath towel that I purchased * months ago that was beginning to unravel.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~anon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a five out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~anon: For that I would say one out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his JCPenney customer service problem that occurred on November 7th, 2017.

JCPenney

2.06 of 5 stars | 80 reviews

~anon's JCPenney Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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