JC Penney: Mrs Dana B gave me an excellent service at Colu...
A JC Penney customer review by GetHuman user ~Rita from November 15th, 2017
Background on ~Rita's case
GetHuman: ~Rita - can you tell our other JC Penney customers when your case took place?
~Rita: Yup. It was morning, on November 6th.
GetHuman: Did you reach out to JC Penney, and if so, how?
GetHuman: And which of these common JC Penney customer issues best describes the reason you wanted to talk to them?
(Shows ~Rita a list of common JC Penney problems)
~Rita: "Track order" was why I was trying to call.
~Rita's review of JC Penney customer service
GetHuman: So how would you sum up your experience for GetHuman's JC Penney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rita: Mrs Dana B gave me an excellent service at Columbia Center on Columbia Drive in S.C. nShe offered me an excellent support. She opened me an account and I was able to purchase goods. I visit this area ounce a year and I appreciate shopping.
GetHuman: Let's quantify your experience contacting JC Penney. On a scale of 1 to 5, how easy is it go get help on a JC Penney problem?
~Rita: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rita: I'd give them a five out of five on communication.
GetHuman: And what about JC Penney's ability to quickly and effectively address your problem?
~Rita: For that I would say one out of five.
GetHuman: And finally- any advice for other JC Penney customers?
~Rita: Call them early in the day or late. Don't forget any personal or account information you might need for JC Penney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rita taken from his JC Penney customer service problem that occurred on November 6th, 2017.