JCPenney: Order*-**** was purchased ** days ago, called o...
A JCPenney customer review by GetHuman user ~mike from November 6th, 2017
Background on ~mike's case
GetHuman: ~mike - can you tell our other JCPenney customers when your case took place?
~mike: Yeah. It was middle of the night, on October 28th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~mike a list of common JCPenney problems)
~mike: "Credit Card Balance" was why I was trying to call.
~mike's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mike: Order*-**** was purchased ** days ago, called on Saturday to find out where the cloths were. Was told by customer service that it would be expedited at their expense so I would have the bulk of the order yesterday *********, imagine my surprise when it didn't happen. I spoke with CS this morning and more flat out lies, "we didn't ship nor agree to ship expedited" when on Saturday they stated they would provide the shipping at their cost. Last order ever. I will be posting this on the news headline on WSJ this morning as well.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~mike: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mike: I'd give them a one out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~mike: For that I would say three out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~mike: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mike taken from his JCPenney customer service problem that occurred on October 28th, 2017.