JC Penney: Tengo varios dias por hacer una cuenta con JCP...

A JC Penney customer review by GetHuman user ~Pedro Rosario from November 27th, 2017

Background on ~Pedro Rosario's case

GetHuman: ~Pedro Rosario - can you tell our other JC Penney customers when your case took place?
~Pedro Rosario: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to JC Penney, and if so, how?
~Pedro Rosario: I used the 800-322-1189 number I found for on the GetHuman JC Penney customer phone number page I was on: JC Penney Customer Service Phone Number
GetHuman: And which of these common JC Penney customer issues best describes the reason you wanted to talk to them?
(Shows ~Pedro Rosario a list of common JC Penney problems)
~Pedro Rosario: "Complaint" was why I was trying to call.

~Pedro Rosario's review of JC Penney customer service

GetHuman: So how would you sum up your experience for GetHuman's JC Penney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pedro Rosario: Tengo varios dias por hacer una cuenta con JCP y NO me acepta ninguna clave(password) Que difisil ha sido. Es porque quiero pagar una targeta de credito y NO ha sido posible...wow Llame y tampoco pude.******@***.com
GetHuman: Let's quantify your experience contacting JC Penney. On a scale of 1 to 5, how easy is it go get help on a JC Penney problem?
~Pedro Rosario: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pedro Rosario: I'd give them a one out of five on communication.
GetHuman: And what about JC Penney's ability to quickly and effectively address your problem?
~Pedro Rosario: For that I would say one out of five.
GetHuman: And finally- any advice for other JC Penney customers?
~Pedro Rosario: Call them early in the day or late. Don't forget any personal or account information you might need for JC Penney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pedro Rosario taken from his JC Penney customer service problem that occurred on November 20th, 2017.

JC Penney

2.06 of 5 stars | 80 reviews

~Pedro Rosario's JC Penney Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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