JC Penney: customer service,out of ohio,is the worst.the r...
A JC Penney customer review by GetHuman user GetHuman-234827 from November 13th, 2017
Background on GetHuman-234827's case
GetHuman: GetHuman-234827 - can you tell our other JC Penney customers when your case took place?
GetHuman-234827: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to JC Penney, and if so, how?
GetHuman: And which of these common JC Penney customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-234827 a list of common JC Penney problems)
GetHuman-234827: "Refund a Charge" was why I was trying to call.
GetHuman-234827's review of JC Penney customer service
GetHuman: So how would you sum up your experience for GetHuman's JC Penney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-234827: customer service,out of ohio,is the worst.the reps can't stay on subject.they sound under trained,and borderline autistic.
GetHuman: Let's quantify your experience contacting JC Penney. On a scale of 1 to 5, how easy is it go get help on a JC Penney problem?
GetHuman-234827: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-234827: I'd give them a three out of five on communication.
GetHuman: And what about JC Penney's ability to quickly and effectively address your problem?
GetHuman-234827: For that I would say four out of five.
GetHuman: And finally- any advice for other JC Penney customers?
GetHuman-234827: Call them early in the day or late. Don't forget any personal or account information you might need for JC Penney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-234827 taken from his JC Penney customer service problem that occurred on November 12th, 2017.