JC Penny Credit: I had to call * times and wasted ** minutes of...

A JC Penny Credit customer review by GetHuman user ~Beth from November 18th, 2017

Background on ~Beth's case

GetHuman: ~Beth - can you tell our other JC Penny Credit customers when your case took place?
~Beth: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to JC Penny Credit, and if so, how?
~Beth: I used the 800-542-0800 number I found for on the GetHuman JC Penny Credit customer phone number page I was on: JC Penny Credit Customer Service Phone Number
GetHuman: And which of these common JC Penny Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Beth a list of common JC Penny Credit problems)
~Beth: "Complaint" was why I was trying to call.

~Beth's review of JC Penny Credit customer service

GetHuman: So how would you sum up your experience for GetHuman's JC Penny Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beth: I had to call * times and wasted ** minutes of my life to get statements for a divorce case. The first time, the customer service agent pretended not to hear me and hung up after I sifted through the maze (he-l) of hitting numbers.
GetHuman: Let's quantify your experience contacting JC Penny Credit. On a scale of 1 to 5, how easy is it go get help on a JC Penny Credit problem?
~Beth: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beth: I'd give them a five out of five on communication.
GetHuman: And what about JC Penny Credit's ability to quickly and effectively address your problem?
~Beth: For that I would say five out of five.
GetHuman: And finally- any advice for other JC Penny Credit customers?
~Beth: Call them early in the day or late. Don't forget any personal or account information you might need for JC Penny Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beth taken from his JC Penny Credit customer service problem that occurred on November 17th, 2017.

JC Penny Credit

5.00 of 5 stars | 7 reviews

~Beth's JC Penny Credit Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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