JC Penny Credit: You have just lost a customer of over ** years...

A JC Penny Credit customer review by GetHuman user GetHuman-182575 from November 19th, 2017

Background on GetHuman-182575's case

GetHuman: GetHuman-182575 - can you tell our other JC Penny Credit customers when your case took place?
GetHuman-182575: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to JC Penny Credit, and if so, how?
GetHuman-182575: I used the 800-542-0800 number I found for on the GetHuman JC Penny Credit customer phone number page I was on: JC Penny Credit Customer Service Phone Number
GetHuman: And which of these common JC Penny Credit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-182575 a list of common JC Penny Credit problems)
GetHuman-182575: "Setup an account" was why I was trying to call.

GetHuman-182575's review of JC Penny Credit customer service

GetHuman: So how would you sum up your experience for GetHuman's JC Penny Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-182575: You have just lost a customer of over ** years due to my not being able to pay a small bill of $***. due to the recession and being unemployed. Currently I am working with a Credit company and paying off all debts, hopefully in three years. I do NOT like the fact that you NEVER gave me a chance to pay up or even to work out payment arrangements. So, therefore, I will never shop Penny's again unless this situation can be rectified with some kind of human kindness. It's pretty bad when you don't care about an excellent customer of ** years. Whether or not I want or will even be accepted for a card in three years, I don't know and I'm starting to not care. How can you help me with this?? Thank you. Nancy Foreman. Please give me a call at (***)-***-****-Home.
GetHuman: Let's quantify your experience contacting JC Penny Credit. On a scale of 1 to 5, how easy is it go get help on a JC Penny Credit problem?
GetHuman-182575: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-182575: I'd give them a five out of five on communication.
GetHuman: And what about JC Penny Credit's ability to quickly and effectively address your problem?
GetHuman-182575: For that I would say five out of five.
GetHuman: And finally- any advice for other JC Penny Credit customers?
GetHuman-182575: Call them early in the day or late. Don't forget any personal or account information you might need for JC Penny Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-182575 taken from his JC Penny Credit customer service problem that occurred on November 13th, 2017.

JC Penny Credit

5.00 of 5 stars | 7 reviews

GetHuman-182575's JC Penny Credit Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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