JC Penny Credit: first person was ok but transferred me and I co...
A JC Penny Credit customer review by GetHuman user ~Linda from November 17th, 2017
Background on ~Linda's case
GetHuman: ~Linda - can you tell our other JC Penny Credit customers when your case took place?
~Linda: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to JC Penny Credit, and if so, how?
GetHuman: And which of these common JC Penny Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda a list of common JC Penny Credit problems)
~Linda: "Question" was why I was trying to call.
~Linda's review of JC Penny Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's JC Penny Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda: first person was ok but transferred me and I couldn't understand the gentleman then he told me I was cutting up and he ENDED the phone connection. I want you to know my MOTHER IN LAW Marilyn J Iverson passed away and STOP sending BILLS to her address. There hasn't been any transactions on her card or better not be seeing as how we cut up the card in APRIL. PLEASE take care of this matter all numbers above are response to the second phone personal.
GetHuman: Let's quantify your experience contacting JC Penny Credit. On a scale of 1 to 5, how easy is it go get help on a JC Penny Credit problem?
~Linda: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda: I'd give them a five out of five on communication.
GetHuman: And what about JC Penny Credit's ability to quickly and effectively address your problem?
~Linda: For that I would say four out of five.
GetHuman: And finally- any advice for other JC Penny Credit customers?
~Linda: Call them early in the day or late. Don't forget any personal or account information you might need for JC Penny Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda taken from his JC Penny Credit customer service problem that occurred on November 15th, 2017.