JC Penny Credit: jcpenny has deterorated over the years, there a...

A JC Penny Credit customer review by GetHuman user GetHuman-184585 from October 31st, 2017

Background on GetHuman-184585's case

GetHuman: GetHuman-184585 - can you tell our other JC Penny Credit customers when your case took place?
GetHuman-184585: Yes I can. It was afternoon, on October 22nd.
GetHuman: Did you reach out to JC Penny Credit, and if so, how?
GetHuman-184585: I used the 800-542-0800 number I found for on the GetHuman JC Penny Credit customer phone number page I was on: JC Penny Credit Customer Service Phone Number
GetHuman: And which of these common JC Penny Credit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-184585 a list of common JC Penny Credit problems)
GetHuman-184585: "Setup an account" was why I was trying to call.

GetHuman-184585's review of JC Penny Credit customer service

GetHuman: So how would you sum up your experience for GetHuman's JC Penny Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-184585: jcpenny has deterorated over the years, there are not enough clerks, the dressing rooms are always locked and you have to wait for a clerk at the register to finish with a customer to open dressing rooms and I am absolutely offended by the fact that we are the United States and the announcements are made in spanish - come on people since when have we decided the english is not the primary language in this country. Totally upset over the spanish*english announcements!
GetHuman: Let's quantify your experience contacting JC Penny Credit. On a scale of 1 to 5, how easy is it go get help on a JC Penny Credit problem?
GetHuman-184585: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-184585: I'd give them a five out of five on communication.
GetHuman: And what about JC Penny Credit's ability to quickly and effectively address your problem?
GetHuman-184585: For that I would say five out of five.
GetHuman: And finally- any advice for other JC Penny Credit customers?
GetHuman-184585: Call them early in the day or late. Don't forget any personal or account information you might need for JC Penny Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-184585 taken from his JC Penny Credit customer service problem that occurred on October 22nd, 2017.

JC Penny Credit

5.00 of 5 stars | 7 reviews

GetHuman-184585's JC Penny Credit Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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