JCPenny Credit: u canceled our card even thou we had perfect ne...
A JCPenny Credit customer review by GetHuman user ~paramedic4cc@aol.com from November 13th, 2017
Background on ~paramedic4cc@aol.com's case
GetHuman: ~paramedic4cc@aol.com - can you tell our other JCPenny Credit customers when your case took place?
~paramedic4cc@aol.com: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to JCPenny Credit, and if so, how?
GetHuman: And which of these common JCPenny Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~paramedic4cc@aol.com a list of common JCPenny Credit problems)
~paramedic4cc@aol.com: "Question" was why I was trying to call.
~paramedic4cc@aol.com's review of JCPenny Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenny Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paramedic4cc@aol.com: u canceled our card even thou we had perfect never late credit. We had a medical emergency occur which cost of many thousands of dollars, so we needed to claim bankruptcy. We had a *** or about credit rating. We can't believe you aren't allowed a card with you. I see your company is hurting...gee...I wonder why, when you hurt innocent people* Charlotte Sowell *****@***.com
GetHuman: Let's quantify your experience contacting JCPenny Credit. On a scale of 1 to 5, how easy is it go get help on a JCPenny Credit problem?
~paramedic4cc@aol.com: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paramedic4cc@aol.com: I'd give them a three out of five on communication.
GetHuman: And what about JCPenny Credit's ability to quickly and effectively address your problem?
~paramedic4cc@aol.com: For that I would say four out of five.
GetHuman: And finally- any advice for other JCPenny Credit customers?
~paramedic4cc@aol.com: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenny Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paramedic4cc@aol.com taken from his JCPenny Credit customer service problem that occurred on November 8th, 2017.