JCP.com: On my computer it has that JCP. is offing FREE...
A JCP.com customer review by GetHuman user GetHuman-255104 from November 16th, 2017
Background on GetHuman-255104's case
GetHuman: GetHuman-255104 - can you tell our other JCP.com customers when your case took place?
GetHuman-255104: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to JCP.com, and if so, how?
GetHuman: And which of these common JCP.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-255104 a list of common JCP.com problems)
GetHuman-255104: "Warranty claim" was why I was trying to call.
GetHuman-255104's review of JCP.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCP.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-255104: On my computer it has that JCP. is offing FREE BATH TOWEL AND WASH CLOTH. When I clicked on it, I could not put in any information like the other stores that offer FREE THINGS. I called CUSTOMER SERVICE and the woman did not help me. All she says it a promotion do I have the CODE NUMBER. Which I don't. If someone can not get the things that are offered on the computer then that is a SCAM. I should call the BETTER BUS. and the TELEVISION STATION about it.* KNOW WONDER WHY JCP IS GOIING DOWN. THEY OFFER SOMETHING AND THEN DOES NOT HONOR WHAT THEY OFFER AND THEY CHANGE THE STORES THAT KNOW ONE WANTS TO GO THERE ANYMORE.* Audrey DiLeo
GetHuman: Let's quantify your experience contacting JCP.com. On a scale of 1 to 5, how easy is it go get help on a JCP.com problem?
GetHuman-255104: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-255104: I'd give them a five out of five on communication.
GetHuman: And what about JCP.com's ability to quickly and effectively address your problem?
GetHuman-255104: For that I would say four out of five.
GetHuman: And finally- any advice for other JCP.com customers?
GetHuman-255104: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for JCP.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-255104 taken from his JCP.com customer service problem that occurred on November 13th, 2017.