JCPenney Card Services: no body answers my call tells me to call betwee...

A JCPenney Card Services customer review by GetHuman user GetHuman-305765 from November 20th, 2017

Background on GetHuman-305765's case

GetHuman: GetHuman-305765 - can you tell our other JCPenney Card Services customers when your case took place?
GetHuman-305765: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to JCPenney Card Services, and if so, how?
GetHuman-305765: I used the 800-527-4403 number I found for on the GetHuman JCPenney Card Services customer phone number page I was on: JCPenney Card Services Customer Service Phone Number
GetHuman: And which of these common JCPenney Card Services customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-305765 a list of common JCPenney Card Services problems)
GetHuman-305765: "Complaint" was why I was trying to call.

GetHuman-305765's review of JCPenney Card Services customer service

GetHuman: So how would you sum up your experience for GetHuman's JCPenney Card Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-305765: no body answers my call tells me to call between this and this. I did, then tells me they cannot talk to me at this time, I have heard this for * days. I want to settle a bill how can I when nobody answers the phone ? pooor service.
GetHuman: Let's quantify your experience contacting JCPenney Card Services. On a scale of 1 to 5, how easy is it go get help on a JCPenney Card Services problem?
GetHuman-305765: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-305765: I'd give them a four out of five on communication.
GetHuman: And what about JCPenney Card Services's ability to quickly and effectively address your problem?
GetHuman-305765: For that I would say five out of five.
GetHuman: And finally- any advice for other JCPenney Card Services customers?
GetHuman-305765: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney Card Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-305765 taken from his JCPenney Card Services customer service problem that occurred on November 17th, 2017.

JCPenney Card Services

3.00 of 5 stars | 17 reviews

GetHuman-305765's JCPenney Card Services Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like JCPenney Card Services, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with JCPenney Card Services in any way.

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