Jabra: Waited less than * minutes, spoke with Jackie i...
A Jabra customer review by GetHuman user ~EA from November 24th, 2017
Background on ~EA's case
GetHuman: ~EA - can you tell our other Jabra customers when your case took place?
~EA: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Jabra, and if so, how?
GetHuman: And which of these common Jabra customer issues best describes the reason you wanted to talk to them?
(Shows ~EA a list of common Jabra problems)
~EA: "Technical support" was why I was trying to call.
~EA's review of Jabra customer service
GetHuman: So how would you sum up your experience for GetHuman's Jabra customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EA: Waited less than * minutes, spoke with Jackie in Tech Support -- very knowledgeable and in less than * minutes told me what I needed to know about a fairly complex problem. Excellent! A*
GetHuman: Let's quantify your experience contacting Jabra. On a scale of 1 to 5, how easy is it go get help on a Jabra problem?
~EA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EA: I'd give them a two out of five on communication.
GetHuman: And what about Jabra's ability to quickly and effectively address your problem?
~EA: For that I would say one out of five.
GetHuman: And finally- any advice for other Jabra customers?
~EA: Call them early in the day or late. Don't forget any personal or account information you might need for Jabra to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EA taken from his Jabra customer service problem that occurred on November 16th, 2017.