Jabra: Waited on hold for more than ** minutes and spe...

A Jabra customer review by GetHuman user GetHuman-379551 from November 26th, 2017

Background on GetHuman-379551's case

GetHuman: GetHuman-379551 - can you tell our other Jabra customers when your case took place?
GetHuman-379551: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Jabra, and if so, how?
GetHuman-379551: I used the 800-327-2230 number I found for on the GetHuman Jabra customer phone number page I was on: Jabra Customer Service Phone Number
GetHuman: And which of these common Jabra customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379551 a list of common Jabra problems)
GetHuman-379551: "Cancel order" was why I was trying to call.

GetHuman-379551's review of Jabra customer service

GetHuman: So how would you sum up your experience for GetHuman's Jabra customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379551: Waited on hold for more than ** minutes and spent another ** minutes doing trouble shooting only to replace headset for the second time in * MONTHS!
GetHuman: Let's quantify your experience contacting Jabra. On a scale of 1 to 5, how easy is it go get help on a Jabra problem?
GetHuman-379551: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379551: I'd give them a four out of five on communication.
GetHuman: And what about Jabra's ability to quickly and effectively address your problem?
GetHuman-379551: For that I would say one out of five.
GetHuman: And finally- any advice for other Jabra customers?
GetHuman-379551: Call them early in the day or late. Don't forget any personal or account information you might need for Jabra to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379551 taken from his Jabra customer service problem that occurred on November 17th, 2017.

Jabra

3.00 of 5 stars | 23 reviews

GetHuman-379551's Jabra Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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