Jabra: this is the worse business for customer service...

A Jabra customer review by GetHuman user ~ffg from November 23rd, 2017

Background on ~ffg's case

GetHuman: ~ffg - can you tell our other Jabra customers when your case took place?
~ffg: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Jabra, and if so, how?
~ffg: I used the 800-327-2230 number I found for on the GetHuman Jabra customer phone number page I was on: Jabra Customer Service Phone Number
GetHuman: And which of these common Jabra customer issues best describes the reason you wanted to talk to them?
(Shows ~ffg a list of common Jabra problems)
~ffg: "Returns" was why I was trying to call.

~ffg's review of Jabra customer service

GetHuman: So how would you sum up your experience for GetHuman's Jabra customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ffg: this is the worse business for customer service I have ever had the displeasure of doing business or lack of business with.**they give you the run around one time after the other and a waste of money all around.
GetHuman: Let's quantify your experience contacting Jabra. On a scale of 1 to 5, how easy is it go get help on a Jabra problem?
~ffg: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ffg: I'd give them a two out of five on communication.
GetHuman: And what about Jabra's ability to quickly and effectively address your problem?
~ffg: For that I would say five out of five.
GetHuman: And finally- any advice for other Jabra customers?
~ffg: Call them early in the day or late. Don't forget any personal or account information you might need for Jabra to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ffg taken from his Jabra customer service problem that occurred on November 20th, 2017.


3.00 of 5 stars | 23 reviews

~ffg's Jabra Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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