Staples: James Andrew Reyes - Employee number *******(St...

A Staples customer review by GetHuman user ~Florida customer from November 27th, 2017

Background on ~Florida customer's case

GetHuman: ~Florida customer - can you tell our other Staples customers when your case took place?
~Florida customer: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Staples, and if so, how?
~Florida customer: I used the 800-333-3330 number I found for on the GetHuman Staples customer phone number page I was on: Staples Customer Service Phone Number
GetHuman: And which of these common Staples customer issues best describes the reason you wanted to talk to them?
(Shows ~Florida customer a list of common Staples problems)
~Florida customer: "Change order" was why I was trying to call.

~Florida customer's review of Staples customer service

GetHuman: So how would you sum up your experience for GetHuman's Staples customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Florida customer: James Andrew Reyes - Employee number *******(Staples Customer Service agent) in Makati, Philippines was excellent
GetHuman: Let's quantify your experience contacting Staples. On a scale of 1 to 5, how easy is it go get help on a Staples problem?
~Florida customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Florida customer: I'd give them a two out of five on communication.
GetHuman: And what about Staples's ability to quickly and effectively address your problem?
~Florida customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Staples customers?
~Florida customer: Call them early in the day or late. Don't forget any personal or account information you might need for Staples to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Florida customer taken from his Staples customer service problem that occurred on November 19th, 2017.

Staples

3.25 of 5 stars | 47 reviews

~Florida customer's Staples Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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