J. Jill: Somehow J Jill opened up a credit card for my M...
A J. Jill customer review by GetHuman user ~Mary Jane B. from November 22nd, 2017
Background on ~Mary Jane B.'s case
GetHuman: ~Mary Jane B. - can you tell our other J. Jill customers when your case took place?
~Mary Jane B.: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to J. Jill, and if so, how?
GetHuman: And which of these common J. Jill customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Jane B. a list of common J. Jill problems)
~Mary Jane B.: "Cancel order" was why I was trying to call.
~Mary Jane B.'s review of J. Jill customer service
GetHuman: So how would you sum up your experience for GetHuman's J. Jill customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Jane B.: Somehow J Jill opened up a credit card for my Mom over the phone. They gave her a $**** line of credit without even asking her. All she was trying to do was purchase some items on sale. The items on sale were unavailable and she ended up buying two tops for over $***. The person from either J Jill or Cometity Bank told my Mom that she was not allowed to use her bank card to make the purchase. My Mom may have said she wanted to use her debit card, but I don't appreciate how the person took advantage of her. My Mom called the **** * and tried to figure out where her bill was and they just told her to pay the amount due on *-*-**. She told the person that she gave me permission to talk to them on her behalf. I called the following day the ***** which my Mom referred to as the "bank". They found no notation on the computer that my Mom called at all. There are so many other details that I will hold off until later. I have to try to figure this out without calling that unhelpful *
GetHuman: Let's quantify your experience contacting J. Jill. On a scale of 1 to 5, how easy is it go get help on a J. Jill problem?
~Mary Jane B.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Jane B.: I'd give them a three out of five on communication.
GetHuman: And what about J. Jill's ability to quickly and effectively address your problem?
~Mary Jane B.: For that I would say five out of five.
GetHuman: And finally- any advice for other J. Jill customers?
~Mary Jane B.: Call them early in the day or late. Don't forget any personal or account information you might need for J. Jill to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Jane B. taken from his J. Jill customer service problem that occurred on November 19th, 2017.
J. Jill
5.00 of 5 stars | 15 reviews
~Mary Jane B.'s J. Jill Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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