Juno: The customer service rep clearly explained ever...

A Juno customer review by GetHuman user ~Robin from November 26th, 2017

Background on ~Robin's case

GetHuman: ~Robin - can you tell our other Juno customers when your case took place?
~Robin: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Juno, and if so, how?
~Robin: I used the 888-839-5866 number I found for on the GetHuman Juno customer phone number page I was on: Juno Customer Service Phone Number
GetHuman: And which of these common Juno customer issues best describes the reason you wanted to talk to them?
(Shows ~Robin a list of common Juno problems)
~Robin: "Change plan" was why I was trying to call.

~Robin's review of Juno customer service

GetHuman: So how would you sum up your experience for GetHuman's Juno customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robin: The customer service rep clearly explained everything to me, and I understood what I need to do. A good experience!
GetHuman: Let's quantify your experience contacting Juno. On a scale of 1 to 5, how easy is it go get help on a Juno problem?
~Robin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robin: I'd give them a three out of five on communication.
GetHuman: And what about Juno's ability to quickly and effectively address your problem?
~Robin: For that I would say four out of five.
GetHuman: And finally- any advice for other Juno customers?
~Robin: Call them early in the day or late. Don't forget any personal or account information you might need for Juno to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robin taken from his Juno customer service problem that occurred on November 18th, 2017.


3.50 of 5 stars | 31 reviews

~Robin's Juno Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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