Juno: The technical support would not help me, becaus...
A Juno customer review by GetHuman user GetHuman-252599 from November 26th, 2017
Background on GetHuman-252599's case
GetHuman: GetHuman-252599 - can you tell our other Juno customers when your case took place?
GetHuman-252599: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to Juno, and if so, how?
GetHuman: And which of these common Juno customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-252599 a list of common Juno problems)
GetHuman-252599: "Change plan" was why I was trying to call.
GetHuman-252599's review of Juno customer service
GetHuman: So how would you sum up your experience for GetHuman's Juno customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-252599: The technical support would not help me, because I had a ** year old Juno free account. I was told that I had to call a number where they charge $*.** per minute. I was very dissatisfied.
GetHuman: Let's quantify your experience contacting Juno. On a scale of 1 to 5, how easy is it go get help on a Juno problem?
GetHuman-252599: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-252599: I'd give them a five out of five on communication.
GetHuman: And what about Juno's ability to quickly and effectively address your problem?
GetHuman-252599: For that I would say five out of five.
GetHuman: And finally- any advice for other Juno customers?
GetHuman-252599: Call them early in the day or late. Don't forget any personal or account information you might need for Juno to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-252599 taken from his Juno customer service problem that occurred on November 23rd, 2017.