Juno: Waited * min was transferred, waited * more min...
A Juno customer review by GetHuman user ~Not happy from November 22nd, 2017
Background on ~Not happy's case
GetHuman: ~Not happy - can you tell our other Juno customers when your case took place?
~Not happy: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Juno, and if so, how?
GetHuman: And which of these common Juno customer issues best describes the reason you wanted to talk to them?
(Shows ~Not happy a list of common Juno problems)
~Not happy: "Update account information" was why I was trying to call.
~Not happy's review of Juno customer service
GetHuman: So how would you sum up your experience for GetHuman's Juno customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not happy: Waited * min was transferred, waited * more min.*Wanted to cancel account, but agent kept on trying to talk me out of it. Had to get pretty aggressive to get my cancellation request across.
GetHuman: Let's quantify your experience contacting Juno. On a scale of 1 to 5, how easy is it go get help on a Juno problem?
~Not happy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not happy: I'd give them a three out of five on communication.
GetHuman: And what about Juno's ability to quickly and effectively address your problem?
~Not happy: For that I would say five out of five.
GetHuman: And finally- any advice for other Juno customers?
~Not happy: Call them early in the day or late. Don't forget any personal or account information you might need for Juno to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not happy taken from his Juno customer service problem that occurred on November 19th, 2017.