Juno: i have been unable to resolve an email problem...

A Juno customer review by GetHuman user ~gene strano from November 16th, 2017

Background on ~gene strano's case

GetHuman: ~gene strano - can you tell our other Juno customers when your case took place?
~gene strano: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Juno, and if so, how?
~gene strano: I used the 888-839-5866 number I found for on the GetHuman Juno customer phone number page I was on: Juno Customer Service Phone Number
GetHuman: And which of these common Juno customer issues best describes the reason you wanted to talk to them?
(Shows ~gene strano a list of common Juno problems)
~gene strano: "Setup service" was why I was trying to call.

~gene strano's review of Juno customer service

GetHuman: So how would you sum up your experience for GetHuman's Juno customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gene strano: i have been unable to resolve an email problem....my juno seems to have a virus...my laptop has no problem...I am elderly, disabled and depend on these....how can i transfer my files and email to another account?
GetHuman: Let's quantify your experience contacting Juno. On a scale of 1 to 5, how easy is it go get help on a Juno problem?
~gene strano: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gene strano: I'd give them a two out of five on communication.
GetHuman: And what about Juno's ability to quickly and effectively address your problem?
~gene strano: For that I would say three out of five.
GetHuman: And finally- any advice for other Juno customers?
~gene strano: Call them early in the day or late. Don't forget any personal or account information you might need for Juno to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gene strano taken from his Juno customer service problem that occurred on November 14th, 2017.

Juno

3.50 of 5 stars | 31 reviews

~gene strano's Juno Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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