Kohl's: Just called to change a shipping address on an...

A Kohl's customer review by GetHuman user ~Mrprez from November 24th, 2017

Background on ~Mrprez's case

GetHuman: ~Mrprez - can you tell our other Kohl's customers when your case took place?
~Mrprez: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Kohl's, and if so, how?
~Mrprez: I used the 855-564-5705 number I found for on the GetHuman Kohl's customer phone number page I was on: Kohl's Customer Service Phone Number
GetHuman: And which of these common Kohl's customer issues best describes the reason you wanted to talk to them?
(Shows ~Mrprez a list of common Kohl's problems)
~Mrprez: "Change order" was why I was trying to call.

~Mrprez's review of Kohl's customer service

GetHuman: So how would you sum up your experience for GetHuman's Kohl's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mrprez: Just called to change a shipping address on an order that was just placed * minutes ago. The woman that picked up the phone was very nice and curtious. BUT - could not understand english -** minutes on the phone to change one address. I had to explain numerous times each letter and number and the then I had to hear her coach in the background interrupting various times.In the good ole US of A I don't need this. GOODBYE KOHL'S. What a shame,I liked that store. If a Company rep. want to call me: *** ***-**** Days. Don't think this will happen.
GetHuman: Let's quantify your experience contacting Kohl's. On a scale of 1 to 5, how easy is it go get help on a Kohl's problem?
~Mrprez: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mrprez: I'd give them a one out of five on communication.
GetHuman: And what about Kohl's's ability to quickly and effectively address your problem?
~Mrprez: For that I would say five out of five.
GetHuman: And finally- any advice for other Kohl's customers?
~Mrprez: Call them early in the day or late. Don't forget any personal or account information you might need for Kohl's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mrprez taken from his Kohl's customer service problem that occurred on November 15th, 2017.

Kohl's

3.00 of 5 stars | 37 reviews

~Mrprez's Kohl's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kohl's, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kohl's in any way.

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