Kohls.com: Jeez.. Why cant kohls' hire enough holiday work...
A Kohls.com customer review by GetHuman user ~Nathan from November 19th, 2017
Background on ~Nathan's case
GetHuman: ~Nathan - can you tell our other Kohls.com customers when your case took place?
~Nathan: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Kohls.com, and if so, how?
GetHuman: And which of these common Kohls.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Nathan a list of common Kohls.com problems)
~Nathan: "Cancel an Order" was why I was trying to call.
~Nathan's review of Kohls.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohls.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nathan: Jeez.. Why cant kohls' hire enough holiday workers? Its been eleven days since I placed an order and all they have is a shipping label generated * days ago. How many days do they take to turn the item over to Fedex after generating the label? apparently- it could be any number of days?! After getting no reply to emails, I called customer care and the girl took the order number and then I could hear her laughing and talking to her colleague (Leon) in a different language while I was on call! She hardly understood what I was trying to say and did not show interest.. after a while she said, she will transfer me to another dept. What a bizarre experience..
GetHuman: Let's quantify your experience contacting Kohls.com. On a scale of 1 to 5, how easy is it go get help on a Kohls.com problem?
~Nathan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nathan: I'd give them a one out of five on communication.
GetHuman: And what about Kohls.com's ability to quickly and effectively address your problem?
~Nathan: For that I would say one out of five.
GetHuman: And finally- any advice for other Kohls.com customers?
~Nathan: Call them early in the day or late. Don't forget any personal or account information you might need for Kohls.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nathan taken from his Kohls.com customer service problem that occurred on November 13th, 2017.