Kohls.com: Kohls issued me a $***.** merchandise credit up...

A Kohls.com customer review by GetHuman user ~Patricia Zimmer from November 20th, 2017

Background on ~Patricia Zimmer's case

GetHuman: ~Patricia Zimmer - can you tell our other Kohls.com customers when your case took place?
~Patricia Zimmer: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Kohls.com, and if so, how?
~Patricia Zimmer: I used the 855-564-5705 number I found for on the GetHuman Kohls.com customer phone number page I was on: Kohls.com Customer Service Phone Number
GetHuman: And which of these common Kohls.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Patricia Zimmer a list of common Kohls.com problems)
~Patricia Zimmer: "Change order" was why I was trying to call.

~Patricia Zimmer's review of Kohls.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Kohls.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patricia Zimmer: Kohls issued me a $***.** merchandise credit upon return of product. Tried to use it couple wks later to find it was cancelled and I cant get anyone to respond to numerous attempts to get this resolved. As far as minutes waited, it was over * hours but the space provided doesnt allow more than * numeric characters. Horrible Experience, still waiting in Iowa.
GetHuman: Let's quantify your experience contacting Kohls.com. On a scale of 1 to 5, how easy is it go get help on a Kohls.com problem?
~Patricia Zimmer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patricia Zimmer: I'd give them a three out of five on communication.
GetHuman: And what about Kohls.com's ability to quickly and effectively address your problem?
~Patricia Zimmer: For that I would say one out of five.
GetHuman: And finally- any advice for other Kohls.com customers?
~Patricia Zimmer: Call them early in the day or late. Don't forget any personal or account information you might need for Kohls.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patricia Zimmer taken from his Kohls.com customer service problem that occurred on November 16th, 2017.


1.00 of 5 stars | 33 reviews

~Patricia Zimmer's Kohls.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kohls.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kohls.com in any way.

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