Kohls.com: Representative has little understanding of the...

A Kohls.com customer review by GetHuman user ~msrshack1 from November 19th, 2017

Background on ~msrshack1's case

GetHuman: ~msrshack1 - can you tell our other Kohls.com customers when your case took place?
~msrshack1: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Kohls.com, and if so, how?
~msrshack1: I used a phone number I found on the GetHuman Kohls.com customer service contact info page: Contact Kohls.com Customer Service
GetHuman: And which of these common Kohls.com customer issues best describes the reason you wanted to talk to them?
(Shows ~msrshack1 a list of common Kohls.com problems)
~msrshack1: "Complaint" was why I was trying to call.

~msrshack1's review of Kohls.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Kohls.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~msrshack1: Representative has little understanding of the english language as she used phrases incorrectly and kept repeating the same thing.
GetHuman: Let's quantify your experience contacting Kohls.com. On a scale of 1 to 5, how easy is it go get help on a Kohls.com problem?
~msrshack1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~msrshack1: I'd give them a one out of five on communication.
GetHuman: And what about Kohls.com's ability to quickly and effectively address your problem?
~msrshack1: For that I would say one out of five.
GetHuman: And finally- any advice for other Kohls.com customers?
~msrshack1: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kohls.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~msrshack1 taken from his Kohls.com customer service problem that occurred on November 16th, 2017.

Kohls.com

1.00 of 5 stars | 33 reviews

~msrshack1's Kohls.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kohls.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kohls.com in any way.

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