Kwikset: Handle set broke and I emailed their customer c...

A Kwikset customer review by GetHuman user GetHuman-400998 from November 22nd, 2017

Background on GetHuman-400998's case

GetHuman: GetHuman-400998 - can you tell our other Kwikset customers when your case took place?
GetHuman-400998: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Kwikset, and if so, how?
GetHuman-400998: I used the 800-327-5625 number I found for on the GetHuman Kwikset customer phone number page I was on: Kwikset Customer Service Phone Number
GetHuman: And which of these common Kwikset customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-400998 a list of common Kwikset problems)
GetHuman-400998: "Cancel order" was why I was trying to call.

GetHuman-400998's review of Kwikset customer service

GetHuman: So how would you sum up your experience for GetHuman's Kwikset customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-400998: Handle set broke and I emailed their customer care after hours. Received a reply back the following day. I had not registered my product but was able to send photos of the set and they shipped me a replacement right out (no charge). I am so impressed with the great customer service.
GetHuman: Let's quantify your experience contacting Kwikset. On a scale of 1 to 5, how easy is it go get help on a Kwikset problem?
GetHuman-400998: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-400998: I'd give them a one out of five on communication.
GetHuman: And what about Kwikset's ability to quickly and effectively address your problem?
GetHuman-400998: For that I would say four out of five.
GetHuman: And finally- any advice for other Kwikset customers?
GetHuman-400998: Call them early in the day or late. Don't forget any personal or account information you might need for Kwikset to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-400998 taken from his Kwikset customer service problem that occurred on November 17th, 2017.

Kwikset

1.00 of 5 stars | 29 reviews

GetHuman-400998's Kwikset Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kwikset, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kwikset in any way.

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