Lancome: Customer service was terrible - did not address...
A Lancome customer review by GetHuman user GetHuman-81655 from November 15th, 2017
Background on GetHuman-81655's case
GetHuman: GetHuman-81655 - can you tell our other Lancome customers when your case took place?
GetHuman-81655: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to Lancome, and if so, how?
GetHuman: And which of these common Lancome customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-81655 a list of common Lancome problems)
GetHuman-81655: "Change order" was why I was trying to call.
GetHuman-81655's review of Lancome customer service
GetHuman: So how would you sum up your experience for GetHuman's Lancome customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-81655: Customer service was terrible - did not address the problem, tried to get me off the phone, refused to transfer to supervisor.
GetHuman: Let's quantify your experience contacting Lancome. On a scale of 1 to 5, how easy is it go get help on a Lancome problem?
GetHuman-81655: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-81655: I'd give them a one out of five on communication.
GetHuman: And what about Lancome's ability to quickly and effectively address your problem?
GetHuman-81655: For that I would say one out of five.
GetHuman: And finally- any advice for other Lancome customers?
GetHuman-81655: Call them early in the day or late. Don't forget any personal or account information you might need for Lancome to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-81655 taken from his Lancome customer service problem that occurred on November 9th, 2017.
Lancome
1.00 of 5 stars | 5 reviews
GetHuman-81655's Lancome Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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