LifeShield Security: Have been expecting a call from a Lifeshield ma...

A LifeShield Security customer review by GetHuman user GetHuman-104742 from November 25th, 2017

Background on GetHuman-104742's case

GetHuman: GetHuman-104742 - can you tell our other LifeShield Security customers when your case took place?
GetHuman-104742: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to LifeShield Security, and if so, how?
GetHuman-104742: I used the 877-584-3303 number I found for on the GetHuman LifeShield Security customer phone number page I was on: LifeShield Security Customer Service Phone Number
GetHuman: And which of these common LifeShield Security customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-104742 a list of common LifeShield Security problems)
GetHuman-104742: "None of those really matches why I wanted to call LifeShield Security that day." was why I was trying to call.

GetHuman-104742's review of LifeShield Security customer service

GetHuman: So how would you sum up your experience for GetHuman's LifeShield Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-104742: Have been expecting a call from a Lifeshield manager for over two days. When I do call, they act like they don't know what issues I'm having. Parts of the system have not worked for months, still waiting on replacement parts.
GetHuman: Let's quantify your experience contacting LifeShield Security. On a scale of 1 to 5, how easy is it go get help on a LifeShield Security problem?
GetHuman-104742: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-104742: I'd give them a five out of five on communication.
GetHuman: And what about LifeShield Security's ability to quickly and effectively address your problem?
GetHuman-104742: For that I would say two out of five.
GetHuman: And finally- any advice for other LifeShield Security customers?
GetHuman-104742: Call them early in the day or late. Don't forget any personal or account information you might need for LifeShield Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-104742 taken from his LifeShield Security customer service problem that occurred on November 16th, 2017.

LifeShield Security

3.00 of 5 stars | 17 reviews

GetHuman-104742's LifeShield Security Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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